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<span>Lisa Schreiber</span> Chief Customer Officer

Lisa Schreiber Chief Customer Officer

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BlackLine has a deep understanding of how accounting processes intersect with modern technology. Much of that understanding comes from the fact that we have many former F&A professionals who have chosen to come work at BlackLine! If you’re ready for a change, and you want to share how BlackLine can positively change the lives of finance and accounting professionals, check out our customer teams opportunities.

BlackLine's customer teams bring vision and experience to our customers as they transform their F&A operations through our financial close, accounts receivable, and intercompany solutions. From implementation to training to ongoing support, the success of our clients IS our success.

Meet Our BlackLiners

Account Manager

I love the teaching part of what I do! When a client gets that a-ha moment, it’s extremely gratifying knowing they’ve just taken another step toward making their job easier.

– Gregory Andruss, Customer Success Manager

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I’m grateful to work for a transformational company that cares significantly about its employees, customers, and communities. We have visionary leadership, selfless team members who are willing to share their experiences and wisdom, and access to valuable resources. Plus, BlackLine knows the importance of celebrating wins (big and small).

– Davina Van Splunter, Principal Customer Success Manager

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I get to work alongside some of the brightest and most talented folks. It’s a dream come true. I love my team’s commitment to get it done—they are driven to find a way to make our customers happy!

– Joycelyn Cromartie, Director, Customer Success

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Our Customer Teams

Implementations

Implementations

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This team helps kickstart our clients’ financial transformation journey with BlackLine. Regardless of where the client is on that journey, the BlackLine implementation team embeds BlackLine knowledge within the client’s organization, provides insight with detailed metrics on their usage and performance over time, and expands the value they get with clarity and expert guidance.

Application Support

Application Support

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The Strategic Innovation Team (SIT) partners with strategic customers to help expand the customers’ vision for accounting innovation through one-on-one sessions and one to many programs including Accounting Workshops and Innovation Exchange Groups (IXG). Momentum from these sessions continues with quick transformations through our BlackLine Optimization Blitz (BOB) program.

Customer Success

Customer Success

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This team works to improve our customers’ adoption of BlackLine solutions, drive further engagement with their finance and accounting organizations, and provide specialized guidance and deeper expertise when needed on the client’s transformation journey.